Refund & Cancellation Policy

Bought in the iPhone or Android app?

• Purchases made in the iPhone app are billed by Apple. Cancel in your Apple ID's Subscriptions settings, and request refunds from Apple at reportaproblem.apple.com — Apple handles App Store refunds, so we can't issue them ourselves.
• Purchases made in the Android app are billed by Google Play. Cancel in the Play Store under Payments & subscriptions → Subscriptions, and request refunds through Google Play, which handles them under its own policy.
• Either way, if something isn't working, email us too — we'll help and point you to the right place.

Subscriptions bought on our website (Plus Monthly, Plus Annual & Plus Family)

• Cancel anytime by tapping Plus at the top of the app on the web. You keep Plus until the end of the period you've already paid for, then it stops renewing.
• We don't give partial refunds for the unused part of a subscription period once it's started.
• If you cancel within 14 days of your first payment and haven't meaningfully used the Plus features, contact us for a full refund under your consumer cancellation rights.

One-off passes bought on our website (Trip Pass & Group Pass)

• These unlock features for a single trip immediately. By buying, you ask us to provide that digital content right away.
• Because access is granted instantly, a pass is generally non-refundable once the unlocked features have been used.
• Bought one by mistake and not used it? Email us within 14 days and we'll sort a refund.

If something's wrong

If a Plus feature you paid for doesn't work as described, you're entitled to a repair or refund under the Consumer Rights Act. Just email support@holidaypal.travel and we'll put it right.

How to get a refund

For website purchases, email support@holidaypal.travel from your account email with what you bought and when. Approved refunds go back to your original payment method via Stripe, usually within 5–10 working days. App Store and Google Play purchases are refunded by Apple or Google (see above).